Privacy Policy

At COLS, we are committed to protecting the privacy and confidentiality of healthcare professionals and patients whose information may be processed through our systems.

1. Information We Collect

We may collect:

• Name, contact details, clinic/hospital details
• Professional information of healthcare providers
• Patient inquiry details shared for scheduling purposes
• Appointment-related information
• Website usage data (cookies, analytics, IP address)

We do not provide medical diagnosis or treatment and do not independently collect sensitive health data beyond what is required for scheduling and coordination.

2. Use of Information

Information is used for:

• Managing patient inquiries
• Coordinating appointments
• Practice growth and marketing activities
• Operational support and documentation assistance
• Improving our services

3. Data Confidentiality

We implement reasonable administrative and technical safeguards to protect data from unauthorized access, misuse, or disclosure.

4. Data Sharing

COLS does not sell personal data. Information may only be shared:

• With authorized healthcare professionals
• With trusted service providers under confidentiality agreements
• If required by law

5. Data Retention

Information is retained only as long as necessary for operational and legal purposes.

6. Your Rights

Users may request correction or deletion of their data by contacting us through the website.